Tuesday 24 November 2026 – 3pm GMT
Guests: Louis Welcomme, Product Director, and Harvey Breeze, Software Developer, Pump: Microsoft Dynamics 365, an Agentic-AI CRM for Executive Search and specialist talent businesses.
Hosted by Louise Triance, UK Recruiter. Recruitment Smarts.
In March we looked at Microsoft 365 Copilot and the AI recruiters can use today. Since then, Microsoft's direction has moved on: from AI that assists you to AI that works alongside you.
Copilot Cowork takes a request, plans the steps and carries out real work across your apps and systems, within the permissions you already have. Connected to Dynamics 365 and Pump, it can find the right records, take action and keep your database up to date.
Harvey will present Copilot Cowork: what it is, how it differs from Microsoft 365 Copilot and what it can do today. He'll then show it live, supporting a delivery consultant from shortlist to offer. Throughout, Louise and Louis will put it in context for recruitment businesses, with Louise asking the questions recruiters are thinking.
Register here «««
What we'll cover
From AI assistants to AI coworkers: why Microsoft has shifted towards agents and agentic AI, and what it signals for the future of work.
What Copilot Cowork is: how it differs from Microsoft 365 Copilot and where it fits in Microsoft's AI vision.
What it does out of the box: communications, meetings, scheduling, research, document creation, enterprise search and multi-step tasks.
Going beyond Microsoft 365: how Dynamics 365 Sales, connectors and MCP servers let Cowork find information, take actions and work with other systems.
Live demo, the AI-assisted delivery consultant: candidate shortlisting, interview management and offer management, with Cowork coordinating the work.
Licensing, readiness and adoption: Copilot Credits and spending controls, setup, governance, security and how to prepare your business.
Who this is for
Recruitment agency owners and directors
Delivery and team leaders
RecOps teams
IT, change and transformation leads
Anyone wanting a clear, practical view of where Microsoft AI is heading
Why attend
You'll leave knowing what Copilot Cowork actually does, how it connects to your CRM and other systems, which work justifies the Copilot Credits it uses, and how to keep recruiters in control, with approval before anything reaches a candidate. You'll also see a working recruitment example rather than a generic product tour.
Register here «««
About the speakers
Louis Welcomme is the Product Director of Pump, specialising in helping recruitment agencies modernise operations using Microsoft Dynamics 365, the Power Platform and AI-driven tools.
Harvey Breeze is a Software Developer at Pump, where he builds the AI agents and prototypes that connect Microsoft Copilot with Dynamics 365 and Pump.
About Pump
Pump is an Agentic-AI CRM and ATS for Executive Search and specialist talent businesses, built natively on Microsoft Dynamics 365 and the Power Platform. It gives consultants guided workflows and AI agents, gives management the control to scale, and lets each agency shape it to their own processes as it evolves after go-live.